# PulseMile — Medical Delivery & Healthcare Courier Knowledge Base

> PulseMile is an on-demand medical delivery and healthcare logistics platform serving pharmacies, clinics, hospitals, and diagnostic testing laboratories across the Fargo-Moorhead metropolitan area (North Dakota & Minnesota).

## Summary & Entity Information
- **Name**: PulseMile
- **Category**: Healthcare Logistics, Medical Courier, Prescription Delivery
- **Service Area**: Fargo, ND; West Fargo, ND; Moorhead, MN; Dilworth, MN (Cass County, ND & Clay County, MN)
- **Primary Website**: https://pulsemile.com
- **Technical & AI Overview**: https://pulsemile.com/ai

## Core Services
1. **Pharmacy & Prescription Delivery**: Same-day and scheduled doorstep and facility delivery for retail and specialty pharmacies. Includes electronic signature capture, recipient identity verification, and tamper-evident sealing.
2. **Diagnostic Laboratory Specimen Courier**: STAT urgent and scheduled clinical specimen transport (pathology, blood samples, swabs) between clinics, outpatient centers, and reference testing laboratories.
3. **Clinic & Hospital Supply Logistics**: Rapid intra-facility transfer of sterile supplies, surgical kits, medical records, and diagnostic equipment across local health systems.

## Logistics Engine & AI Architecture
PulseMile utilizes intelligent routing and automated dispatch designed specifically for clinical constraints:
- **Urgency Tiering**: STAT priority routing dynamically factoring in medical necessity windows and peak clinic volume.
- **Specimen Stability Windows**: Automated route optimization accounting for temperature preservation limits (ambient, refrigerated, frozen) and transit thresholds.
- **Digital Chain of Custody**: Electronic proof-of-delivery (e-POD) with signature capture, geofenced handoffs, and tamper-evident tracking logs.
- **HIPAA-Compliant Zero-Retention**: No persistent patient personal health information (PHI) stored on driver mobile devices.
- **Vetted Local Drivers**: Background-checked, HIPAA-trained couriers certified in bloodborne pathogens and medical handling protocols.

## Key Questions & Answers
- **What is PulseMile?**: PulseMile is an on-demand medical delivery network built specifically for healthcare providers in Fargo-Moorhead.
- **How does PulseMile differ from standard couriers?**: Unlike consumer food and rideshare delivery apps, PulseMile specializes exclusively in healthcare, employing HIPAA-trained drivers, medical-grade cold chain procedures, and verified electronic chain-of-custody documentation.
- **How can healthcare providers request access?**: Pharmacies, clinics, and labs can submit an early access request at https://pulsemile.com to join the initial rollout.